Fulfillment Policy
Order Processing Time
We strive to process and fulfill all orders as quickly as possible. Please note that processing times may vary during peak seasons or due to unexpected circumstances, but we will make every effort to keep you informed of any delays.
Shipping Options and Times
We offer various shipping options to meet your needs. The shipping times will depend on the chosen method and the destination of the package. Estimated delivery times will be provided at the time of checkout. However, please note that these are approximate times and may vary due to factors beyond our control, such as weather conditions, customs clearance, or carrier delays.
Order Tracking
Once your order is processed and shipped, you will receive a tracking number via email or SMS (if provided) to monitor the progress of your package. Please allow a few hours for the tracking information to be updated after you receive the notification.
Incorrect Shipping Information
It is essential to provide accurate shipping information when placing an order. We cannot be held responsible for any delays, additional charges, or non-delivery resulting from inaccurate or incomplete shipping information. If you notice an error in your shipping details, please contact us immediately to make the necessary corrections.
Lost or Damaged Shipments
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team at [customer support email/phone number]. We will initiate an investigation with the shipping carrier to locate the package or file a claim for damages. We will work with you to find a satisfactory resolution to the situation.
International Shipping
For international orders, please be aware that additional customs duties, taxes, or fees may apply upon arrival in your country. These charges are beyond our control and are the responsibility of the recipient. We recommend that you familiarize yourself with your country's customs regulations before placing an international order.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed, we will cancel it and issue a refund. However, if the order is already in the fulfillment process, we may not be able to cancel it, and you will need to follow our standard refund policy (if eligible).
Modifications to the Fulfillment Policy
We reserve the right to update or modify this fulfillment policy at any time without prior notice. Any changes to this policy will be posted on our website.
If you have any questions or concerns regarding our fulfillment policy, please don't hesitate to contact us. We are here to assist you and ensure a smooth shopping experience.
Refund Eligibility
We at Solina Golf Club value customer satisfaction and strive to provide the best possible products and services. If you are not entirely satisfied with your purchase, we are here to help. To be eligible for a refund, the following conditions must be met:
1.1. Products: The product must be unused, in the same condition as received, and in the original packaging.
1.2. Services: The service must not have been fully rendered, and the request for a refund must be made within a specified time frame, which will be provided at the time of purchase or in the service agreement.
Refund Process
To request a refund, please contact our customer support team. You will need to provide proof of purchase and a clear explanation of the reason for the refund request.
Refund Approval
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. We reserve the right to deny a refund in cases where the eligibility criteria are not met.
Refund Method
If your refund is approved, the refund will be processed using the same method of payment used for the original purchase. Depending on your payment provider, it may take some time for the refund to be reflected in your account.
Non-Refundable Items/Services
Certain items or services may not be eligible for a refund. These include, but are not limited to:
5.1. Downloadable software, digital products, or any other item that has been delivered electronically.
5.2. Custom-made or personalized products.
5.3. Services that have been fully rendered or completed as per the agreed-upon terms.
Late or Missing Refunds
If you haven't received your refund within a reasonable amount of time, please check your bank account first. Then, contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us.
Modifications to the Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to this policy will be posted on our website.